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Terms & Conditions

1.The Agreement between us:
1.1.We, Notebooks and Diaries (A division of The Greetings Card Company Limited) will sell and you, ‘The Customer’, shall purchase the Products (defined below). These terms and conditions are intended to set out the agreement between us.
1.2.‘The Products’ means the diaries, journals, notebooks, pens and other ancillary products displayed on the site, which are available as plain product or for personalisation, which we agree, in our acceptance email, to supply to you.
1.3.It is your responsibility to read these terms and conditions carefully and raise any issues with us prior to placing an order.
1.4.We will confirm acceptance of your order by email as soon as possible and before we do so you should not assume that we have accepted it.
1.5.It is your responsibility to check that your order is accurate and to supply us with all the information we need to complete the order. We will let you know what, if any, information we do need.

2.Ordering from us:
2.1.You are deemed to have placed an order with us when you complete our online checkout process. As part of this process you will be given the opportunity to check your order and correct any errors and to select a method of payment. We will acknowledge all orders by email.
2.2.We may refuse to accept an order:
a)where goods are not available;
b)where we cannot obtain authorisation for your payment;
c)if there has been a pricing or product description error;
d)if you are under 18 years of age; or
e)at our discretion, if delivery is required outside the UK

3.Pricing and Payment
3.1.The price of the products and any delivery costs will be calculated, in British Pounds Sterling, when you complete your order form and will be shown at the bottom of your order.
3.2.The price calculated by the order form will include VAT if the delivery address is within the European Union. If your invoice and delivery address is outside the European Union then VAT will not be charged, although local taxes and custom charges may be applicable and will be your responsibility.
3.3.If we accept your order, the price will be stated on the order form, although if the rate of VAT increases between the date of your order and the date of supply or delivery, we will add the necessary additional amount of VAT to the price of the Products.
3.4.For special orders, where additional customised or bespoke products are requested the price will be calculated manually and may not reflect the price shown on the website order form. In such cases, a full quotation will be supplied and an invoice will be issued for consideration prior to acceptance of an order.
3.5.Delivery charges quoted on the site relate to the UK only. For orders for delivery outside the UK, additional charges will apply.
3.6.Subject to our obligation to supply Products at the price stated on accepted orders, we reserve the right to change our Product prices at any time.
3.7.When you place your order you must stipulate your chosen method of payment.
3.8.For customised items a proof will be produced for approval. We will not authorise production of personalised product until payment has been received in full.
3.9.You can pay for your order by secure online connection by debit or credit card, by BACS or by cheque, payable to Notebooks and Diaries.

4.1.The Products will be despatched to you direct from Castelli in Tunbridge Wells as follows:

a)Non-Personalised Product – subject to availability, product (which does not require personalisation) will be despatched within 5 working days.
b)Text Only Personalisation – subject to availability, product which requires text only personalisation and is not part of a larger custom print order, will be processed and despatched within 10 working days.
c)Blocked Cover Personalisation – provided payment has been received in full, product that requires front cover blocked personalisation will be produced and despatched within 14 working days of your approval of the proof.
d)Products with additional printed pages (‘tip-ins’) – provided payment has been received in full, product which requires additional custom printed pages, will be produced and despatched within 28 working days of proof approval.
e)Bespoke Products – for totally bespoke products the production time will be advised at the time of order
4.2.Shipping address – please ensure that your shipping address details are correct as they will be used exactly as input by you when submitting the order. We are not responsible for orders placed with incorrect or missing information, and should the goods fail to reach you, you may be liable to additional delivery charges.
4.3.Prices shown on the order form relate to UK shipping only. For goods that require shipping outside the UK, additional delivery charges will apply. You will be able to cancel your order if you are unwilling to pay the additional delivery charges. 
4.4.If in the case of unforeseen circumstances beyond our reasonable control, we are not able to despatch your order within the above timescales, we will contact you and you may cancel your order.

5.Our Responsibility
5.1.We will make every effort to ensure that the Products that are supplied to you will be of satisfactory quality. If, once you have examined the Products, you discover a defect in the quality of the Products you must inform us as soon as possible after discovering the defect.
5.2.If you notify us of a defect in the quality of the Products, and as a result of the defect, those Products are not of satisfactory quality, we will replace the Products free of charge, or, if you prefer, you can return the Products to us and we will refund you for the price of the Products, the cost of such return shall be borne by you. Please always contact us BEFORE returning goods.
5.3.Your statutory rights are not affected by anything in these terms and conditions.
5.4.The Products shall remain our property and ownership of the Products will not pass to you until their full price has been paid to us.

6.Your Right to Cancel
6.1.Plain Products – if, at any time within 7 working days of our sending an email to you accepting your order, you decide you would like to withdraw your order, then you will have the right to do so by informing us in writing. We must receive your written notice withdrawing your order within the 7-day period referred to. If you do withdraw your order, you must return to us any Products delivered to you by us under the withdrawn order and we will repay any amounts paid by you to us in respect of that order within 30 days. The cost of returning such goods under this condition will be borne by you. 
6.2.Personalised or Custom Printed Products – you may cancel an order for personalised products at any time prior to proof approval. Once a proof has been approved and payment has been made we will authorise your product for production. If you wish to cancel an order after this you must inform us immediately to enable us to stop the personalisation process. We will then take all necessary steps to minimise any financial liability on your part, but we must emphasise that, once the personalisation process has started you will be liable to pay in full for any part of your order which has been personalised prior to your cancellation plus any reasonable administrative or delivery costs incurred by us as a result of the cancellation.
6.3.Returned goods must be received in pristine and unused condition to qualify for a refund.
6.4.We are not responsible for packages that do not reach us and would recommend that you obtain a certificate of posting or send via a tracked delivery service.

7.Privacy Notice
7.1.By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of these conditions.
7.2.We may collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

8.Things You Should Know
8.1.Notebooks and Diaries is a division of The Greetings Card Company Limited which is a limited company incorporated under the laws of England and Wales. Its registered address is: First Floor, 105-107 High Street, Gosforth, Newcastle upon Tyne, NE3 1HA.
8.2.Notebooks and Diaries is an official distributor of Castelli Diaries UK and all the products shown on the site are supplied to you direct from Castelli in Tunbridge Wells, Kent.
8.3.If, for some reason which is beyond either or our control, either of us are unable to comply with these conditions, that party will not be liable to the other or be deemed to be in breach of the agreement between us. Such reasons shall include, but not be limited to, war, riots, fire, explosion, flood, insurrection, embargo, industrial action, shortage of transport, general shortage of material and acts or omissions of governments.
8.4.If on any occasion either of us agree to take no action against the other even after the other has failed to comply with these conditions, that party should not assume that the other will do the same on another occasion.
8.5.If it becomes necessary to enforce these conditions and any one of these conditions is found to be invalid or unenforceable this will not affect the remainder of the agreement between us.
8.6.Where there is reference in these conditions to ‘working days’ this shall mean Monday to Friday inclusive but excluding any statutory or bank holiday in England.
8.7.These conditions and the agreement between us are subject to English Law and the exclusive jurisdiction of the English courts, although if it becomes necessary for us to enforce any of our rights under these conditions against you, we may do so in any relevant and competent court.

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